Apparel & Goods for your SUP Lifestyle

Shipping & Returns

What's the Return Policy?

You have 30 days to return an item. We will issue a refund or send you a new size once we have received the item. Please contact us for any returns and our return address. You will be responsible for shipping a return item unless the item is defective.


What about Customs and Additional Duties & Taxes?

We are unable to provide information on additional customs or duties that may be levied on international shipments. Sometimes orders do not get stopped and some orders do and are required to follow that tax and import laws of the particular country. The customer is solely responsible for any additional custom duties or taxes charged by the country.


Yes, where do we ship from?

Most custom apparel, goods and Jewelry are shipped from our warehouse in the USA. Some items depending on what country you purchase from will be custom made and sent via the EU.


Yes, we ship worldwide!

We have shipping rates that get you great shipping prices worldwide. You are responsible for any customs or duty added to the order. Often time if duty or extra payment is required the package will be held at the local post office.


How long is fulfillment +shipping time?

We take about 2-7 business days to custom print apparel products (t-shirts etc.) and 2-5 business days for non-apparel products. Then you should add shipping times on top of that. These vary from 2-14 days depending on shipping option chosen at checkout.


Where's my shipment?

If your order has yet to arrive and it has been more than 10 days for US orders and more than 20 days for International orders please get in touch with us so we can help track it down. If it has been more than 30 days we will not be able to assist with issuing a refund or a reshipment. All shipping issues need to be communicated within 30 days of purchase by emailing info@livelovesup.com

Often times overseas shipments can be stopped at customs and then forwarded to the local post office where you will need to pay for the duty and taxes in order to receive. You should receive a note in your mailbox with regards to this or if it's been longer than 14 days you should reach out to your local post office. Again if you have issues please notify us before 30 days.


Have more questions?

Just send us an email and we'll get back to you as quick as we can info@livelovesup.com

 

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